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Guarantee

How long is the guarantee?

To offer the maximum quality and the best guarantee to our customers is our main objective. Every article has a guarantee of a period of two years from the date of delivery, as the current Law requires.

What is not covered by the guarantee?

  • This does not include deficiencies caused by negligent acts, beatings, incorrect use of the products, inappropriate installation or materials that have been deteriorated due to its regular use.
  • In the case of computer articles, the guarantee does not cover virus removal, restore of programs for the same reason, or the reinstallation of the disk caused by the removal of this.

The guarantee will lose its value...

-If the data of this or the proof of purchase are modified, altered or substituted. -If the idenfication number or the product itself are manipulated or repaired without informing our Technical Service.

How to make use of the guarantee?

For those incidents that justify the correct use of the guarantee, the following options will be offered: reparation, substitution of the article, discount or refund, in the norms legally established by the law. To make use of the guarantee, it is crucial that you present the proof of purchase and contact the customer service department on the following email address: